Frequently Asked Questions
1. What does Stylzly sell?
Stylzly offers shoes and sneakers. Please check each product page for its available sizes, colours, materials and other details.
2. How do I choose the right size?
Check the size information on the product page before ordering. Sizing can vary between brands and styles. If you are unsure, contact us with the product name and your usual shoe size before placing your order.
3. Do you offer free shipping?
Yes. We offer free standard shipping on all UK orders, with no minimum order amount.
4. Do you ship outside the United Kingdom?
We currently deliver within the United Kingdom only.
5. How long will my order take to arrive?
Order processing takes 1–3 business days. After dispatch, delivery typically takes 5–7 business days. The total estimated delivery time is 6–10 business days, excluding weekends and UK public holidays. These timings are estimates, and delays may occasionally occur.
6. How can I track my order?
Once your order is dispatched, we will send a dispatch confirmation email with tracking details. Tracking updates may take 24–48 hours to appear after dispatch.
7. Which payment methods can I use?
The payment methods available for your order are displayed at checkout. All prices are shown in British pounds sterling (GBP).
8. Can I return my shoes if they do not fit?
Please contact us to arrange a return and review our Return & Refund Policy for the applicable conditions and time limits. Try shoes on indoors on a clean surface, and keep the original packaging where possible. Customers pay return postage for change-of-mind or sizing returns.
9. What should I do if my shoes arrive damaged or I receive the wrong item?
Contact us with your order number and a description of the issue. Photos of the item and packaging can help us investigate. We cover return shipping for faulty, damaged or incorrectly supplied items. Your statutory rights are not affected.
10. Can I change or cancel my order before dispatch?
Contact us as soon as possible with your order number. We will check whether the requested change or cancellation can be made before dispatch. If your order has already been dispatched, please refer to our Return & Refund Policy.
11. How should I care for my shoes?
Follow the manufacturer's care instructions for your specific shoes. Care methods vary by material. Avoid machine washing unless the manufacturer confirms it is suitable, and allow wet shoes to dry naturally away from direct heat.
12. How can I contact Stylzly?
Visit our Contact Us page for our current customer-support details. For order enquiries, include your order number so we can assist you.