Shipping Policy

Delivery Area and Charges

Stylzly currently delivers within the United Kingdom only.

Standard shipping is free on all UK orders. There is no minimum order amount. We do not currently offer international delivery.

Order Processing

Orders are processed within 1–3 business days, Monday to Friday, excluding UK public holidays.

Our order cut-off time is 5:00 PM UK time. Orders placed after this time, on weekends or on public holidays begin processing on the next business day.

Processing includes checking your order, preparing the items and arranging dispatch.

Estimated Delivery Time

After dispatch, standard delivery typically takes 5–7 business days.

• Order processing: 1–3 business days.

• Delivery after dispatch: 5–7 business days.

• Total estimated time from order to delivery: 6–10 business days.

These times are estimates and are not guaranteed. Carrier delays, public holidays or other disruptions may affect delivery.

Order Tracking

Once your order is dispatched, we will email you a dispatch confirmation with tracking details.

Please allow 24–48 hours for tracking updates to appear. A “Label Created” status means that shipping information has been registered but the carrier may not yet have scanned the parcel.

Delivery Address

Please check your delivery address carefully before completing your order, including your house or building number and postcode.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes may not be possible once the parcel is with the carrier.

If a parcel is returned because of an incorrect address, we will contact you to discuss the next steps. Any proposed redelivery charge will be explained before you agree to it.

Delayed or Missing Orders

If your order has not arrived within the estimated 6–10 business days, please contact us with your order number. We will check the shipment and work with the carrier to investigate.

If tracking shows “Delivered” but you have not received the parcel, check with other members of your household and any delivery location you authorised, then contact us. We will investigate and arrange an appropriate resolution.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, contact us as soon as reasonably possible with your order number and details of the issue.

Photos of the item and packaging can help us investigate. Please keep the packaging where possible. We cover return shipping for damaged, faulty or incorrectly supplied items.

Requests to report an issue promptly do not limit your statutory rights.

Taxes and Import Charges

Any applicable taxes are included in the price displayed at checkout. You will not be asked to pay additional customs duties or import charges on delivery.

Returns

Free shipping applies to delivery of your order. Return postage depends on the reason for the return. Please read our Return & Refund Policy for full details.

Contact Us

For shipping enquiries, use the contact details or form on our Contact Us page. Include your order number so we can locate your order.